- Where is your company located?
- Our main office is in Los Angeles, California.
- Is this a legit company?
Please, rest assured that our company is both legal and formal. Adorlla.com has been verified by Norton Secured Seal and using HTTPS security protocol.
You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also look up for real life pictures from our gallery or Facebook page. So we are legit and safe to use.
- Do you have any retail locations?
- In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
- What materials are your products made from?
- Our personalised jewelry are made of copper and 925 sterling silver. Since there are a lot of items featured, so they are made of different materials, such as 925 Sterling Silver, 18K Gold plated, 18K Rose Gold plated. Generally speaking, you can identify the material from the items description.
- Does your jewelry tarnish, rust or change color?
- The color may become a bit darker than before as you wear it, but will not rust or fade.
- Can I wear it while swimming or bathing?
- In order to maintain the gloss of the jewelry, we suggest you not to wear it under a humid environment for a long time.
- How can I be sure that all Adorlla jewelry are in a safe and healthy environment?
- All of our employees have been sanitized prior to any contact with the jewelry. Each jewelry is carefully cleaned, disinfected, and polished before it is packed and shipped.
- What payment methods do you accept?
- We currently accept payment via all major Credit Cards, Paypal, Western Union & Bank Transfer. If your payment isn't shown at the checkout page, please contact us.
- How do you secure my payment information?
- We are using HTTPS security protocol sitewide and do not process any of your payment information ourselves. Meanwhile, we recommend you to use PayPal.
- Is my personal information kept private?
- We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you.
- How can I get a discount or coupon code?
when you subscribe to our newsletter, you will get deals and special offers sent to your email, as well as updates on our upcoming promotions. To save even more, you can visit our banner at the front page for details.
If you need further assistance, please contact Customer Service Representatives and we will assist you with your request.
- Why didn't I get an order confirmation?
There are a few reasons why this might happen:
There may have been a typo in the email address you entered. (typos- we all make them!!).
The email may have been routed to your spam / junk / promotion folder.
o Check these folders. You can also search for our email address [email protected] and hopefully it will show up in the results.
o Mark our email as 'Not Spam' in your email service.
Some orders get stopped before being confirmed, this could happen because of special characters in inscription, special requests made by you, an error with the shipping address, or other such matters. Please allow 24hrs for your order to process, and for our team to release the order into a confirmed status. If you are still unable to locate your confirmation email after 24 hours, please contact our team and we will be sure to resend it to you.
- Where is my order?
Tracking Your Order:
If you didn’t receive a shipping notification, your order is still in production. Click here to track your order status.
Once your product is shipped out we’ll send you a Shipping Confirmation email that states your delivery date and tracking number.
If your order delivery date has passed and you still haven't received your package, we recommend that you try the following (it’s proven helpful to other customers in the past):
-Check your shipping details on the Order Confirmation and make sure they’re correct.
Ask other members of your household if they have accepted the package, as this is a common occurrence.
-Check (if applicable) with your doorman, by your garage, or perhaps a side door.
Orders are sometimes left there by the postal service.
-Ask your local post office if they can provide any further information on the whereabouts of your package and be sure to have your tracking number with you on hand.
Please note that if your order is being shipped outside United States shipping timeframes may run differently.
If you are still unable to locate your order, please contact our Customer Care Team for assistance.
- I can't find my order ID number
-Order ID Numbers are sent once your order is confirmed. You can find your order number in your Order Confirmation email, along with additional information about your order.
-You can use your Order ID Number to track your order.
-Order IDs are one of the best ways for us to identify your order, so if you have any questions we’ll need you to attach your Order ID when contacting us.
-If you accidentally deleted your Order Confirmation (we all do it sometimes!), just drop us an email and we will send you a new one.
- How do I track my order?
Don't sit in suspense, find out exactly when your order will arrive with our order tracking tool! All you need is your Order ID and email.
Click here to track your order：https://www.adorlla.co.uk/sales/guest/form/
- I can't track my order, what should I do?
-We apologize if you’re experiencing difficulty with our tracking tool. Perhaps you entered the wrong Order ID Number or placed your order with a different email address?
-If you still have trouble tracking your order once you’ve confirmed these details, please contact us.
-If your postal tracking number isn’t working, please allow up to 48 hours and try again.
Sometimes the information on the shipping websites takes longer than usual to show updates.
- How do I track my order after it ships?
- For orders shipped with our expedited or express shipping method you will receive a tracking number which you can use to track your order on the postal site that your order was shipped with.
- How do I make changes after my order has been placed?
As you know, we begin customizing your jewelry immediately after you paid. If you want to change or cancel an order, please contact us or refer to our cancellation clause in return/exchange policy as soon as possible.
If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available) via email [email protected]
- How can I change my shipping address?
We can change your shipping address if it was not shipped out.
please contact us with the following details
*Your order number
*Street address with apartment number
- How can I change an adorlla order after placing it?
- If you have already placed your order but selected the wrong product or want to change the personalization details, please contact our Customer Care Team.
- How do I change my inscription?
- If you already placed your order but selected the wrong product or want to change the personalization details, please contact our Customer Care Team.
- My address on my shipping confirmation is incorrect, what should I do?
- Please contact oue Customer Care Team before it is shipped out.
- Production of your personalised item will begin immediately after you have processed your order.
-Due to the fact that each item is uniquely made for our customers and to the fact that we start production straight away, please let us know up to 2 hours after placing your order that you want to cancel it.
After this time frame, a 30% restocking fee may be charged.
-Your account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.
-We all change our minds, if you decide you would like to change your order before it has shipped, please contact us and we will gladly assist you.
-To cancel your order, please contact our customer care team here.
-To receive a refund for an item you have already received, you will need to return the item and any free gifts you received with it before your refund was process.
- Unsatisfied with my choice
-If you are unsatisfied with your product, we will be happy to exchange it for something else within 30 days of purchase.
-Your original item will need to be returned before we are able to send your new item to production.
-Please let us know before doing so and send a clear picture of the item.
-If the new item you have chosen has a different monetary value to your original item you will be sent either a money order or refund, whichever is appropriate.
-If you are not satisfied with this option, our customer care will work with you to find an alternative solution.
- Damaged Item
-If your item has arrived damaged or incomplete, please contact us immediately.
-You will need to send a clear image of the damaged item to a customer care representative.
-Once a customer care representative has received a clear picture and approved the claim, you will be offered a reorder, free of charge if the item is within warranty.